jilace is committed to protecting the privacy and personal data of every Filipino player who registers and uses our platform. This Privacy Policy explains what personal information jilace collects, how it is used, who it may be shared with, and the rights you hold as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Before reading the full Privacy Policy, here are the six core commitments jilace makes to every player regarding their personal data.
All personal data transmitted between your device and jilace servers is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks. Data at rest is encrypted using industry-standard AES-256. Your account credentials and financial information are never stored in plaintext.
jilace does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy. Third-party sharing is limited to what is legally required or strictly necessary for service delivery.
jilace is bound by the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC). Filipino players' data rights under RA 10173 are fully recognized and enforceable through jilace's formal Data Subject Rights process.
jilace collects and processes personal data only where a lawful basis exists — primarily your explicit consent at registration, the performance of your player agreement, compliance with PAGCOR and AMLC regulatory obligations, and the legitimate interests of jilace in operating a safe and compliant gaming platform.
jilace retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable Philippine law, PAGCOR regulations, and AMLC anti-money laundering requirements. Data no longer needed is securely deleted or anonymized.
Under RA 10173, you have the right to access, correct, delete, object to, and port your personal data held by jilace. These rights are exercisable free of charge through jilace's Data Privacy Officer. jilace will respond to all data subject requests within fifteen (15) business days of receipt.
This Privacy Policy ("Policy") is issued by jilace ("jilace," "we," "us," or "our") and applies to all personal data processed in connection with the jilace online casino and gaming platform accessible at jilace.org (the "Platform") and all related services offered to registered players in the Philippines.
This Policy applies to all individuals who: (a) visit or browse the jilace Platform; (b) register a player account with jilace; (c) use any game, payment, or other service offered through the Platform; or (d) communicate with jilace support or marketing channels. By registering a jilace account and using the Platform, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Policy.
This Policy is intended to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, the circulars and advisories of the National Privacy Commission (NPC), and applicable PAGCOR data handling requirements. In the event of any conflict between this Policy and mandatory legal requirements under Philippine law, the applicable legal requirement shall prevail.
This Policy should be read together with the jilace Terms & Conditions available at /terms-conditions, which form part of the complete legal agreement between jilace and each registered player.
2.1 Identity. For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, jilace acts as the Personal Information Controller (PIC) with respect to the personal data of registered players and Platform visitors. As PIC, jilace determines the purposes for which and the means by which personal data is processed.
2.2 Data Privacy Officer. jilace has appointed a Data Privacy Officer (DPO) responsible for ensuring compliance with RA 10173 and this Policy, and for handling data subject requests. The DPO can be contacted at the email address provided in Section 16 of this Policy. jilace's DPO registration is maintained with the National Privacy Commission in compliance with NPC Advisory No. 2017-01.
2.3 Third-Party Processors. jilace engages third-party Personal Information Processors (PIPs) — including game software providers, payment processors, and technology infrastructure providers — to process personal data on jilace's behalf and under jilace's written instructions. All PIPs engaged by jilace are contractually bound to implement appropriate technical and organizational security measures and to process personal data only as directed by jilace.
jilace collects the following categories of personal data, depending on your interaction with the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, selfie/photo verification | Yes — KYC |
| Contact Data | Mobile phone number, email address, residential address | Yes — Registration |
| Financial Data | GCash number, Maya account, bank account details (masked), deposit/withdrawal history | Yes — Payments |
| Gaming Activity Data | Game sessions, bets placed, wins/losses, game preferences, session duration, bonus usage | Yes — Services |
| Technical Data | IP address, device type, browser type and version, operating system, login timestamps | Yes — Security |
| Communication Data | Live chat transcripts, support emails, SMS correspondence, feedback submissions | Conditional |
| Marketing Preferences | Opt-in/opt-out status for SMS, email, push notification marketing from jilace | Optional |
| Source of Funds | Occupation, employer, income documentation (requested for large transactions per AMLC requirements) | Conditional |
jilace does not routinely collect sensitive personal information as defined under RA 10173 (such as racial origin, health data, or political affiliation) except where specifically required by PAGCOR or AMLC regulatory compliance — for example, health-related self-exclusion requests processed through the Responsible Gaming framework. Where sensitive personal information must be collected, jilace will seek your explicit consent and apply enhanced security controls.
jilace collects personal data through the following methods:
Under RA 10173, jilace processes personal data on the following lawful bases:
jilace uses your personal data for the following purposes:
7.1 No Sale of Data. jilace does not sell, rent, or trade personal data to third-party marketers, data brokers, or advertising networks. This prohibition applies regardless of compensation or anonymization status.
7.2 Service Providers. jilace shares personal data with carefully selected third-party service providers who process data on jilace's behalf under written data processing agreements. These providers include: game software and platform technology providers; payment processors (GCash/Mynt, Maya/PayMaya Philippines Inc., BPI, BDO, Metrobank); identity verification and KYC service providers; cloud infrastructure and hosting providers; and customer support platform operators. All providers are contractually prohibited from using your data for any purpose beyond the specific services they provide to jilace.
7.3 Regulatory Authorities. jilace is required by law to disclose personal data and transaction records to: PAGCOR, in the exercise of its regulatory oversight functions; the Anti-Money Laundering Council (AMLC), in connection with covered and suspicious transaction reporting; the National Privacy Commission (NPC), in the exercise of its regulatory functions; and other Philippine government authorities where required by court order, subpoena, or applicable law.
7.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of jilace's assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the acquiring entity's commitment to honor the terms of this Privacy Policy or to provide you with adequate notice of any material changes.
7.5 Aggregated Data. jilace may share aggregated, anonymized data — from which no individual player can be identified — with game providers, industry analysts, or regulatory bodies for the purposes of market research, platform improvement, and regulatory reporting.
8.1 Cookie Use. The jilace Platform uses cookies and similar tracking technologies to enhance Platform functionality, maintain session security, remember your preferences, and collect aggregated analytics. Cookies are small text files stored on your device by your browser at the instruction of the jilace Platform.
8.2 Types of Cookies. jilace uses the following categories of cookies:
8.3 Managing Cookies. You can control non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the jilace Platform, including session stability and game loading performance. jilace does not use third-party advertising cookies or share cookie data with advertising networks.
On mobile browsers, cookie settings are typically accessible through your browser's Privacy or Settings menu. Clearing browsing data on your phone will remove jilace session cookies, requiring you to log in again on your next visit.
9.1 Technical Measures. jilace implements industry-standard technical security controls to protect personal data, including: 256-bit TLS/SSL encryption for all data in transit; AES-256 encryption for sensitive data at rest; strict role-based access controls limiting staff access to personal data on a need-to-know basis; multi-factor authentication for all administrative system access; regular penetration testing and vulnerability assessments; and real-time intrusion detection monitoring.
9.2 Organizational Measures. In addition to technical controls, jilace maintains organizational security measures including: mandatory data privacy and security training for all staff who handle personal data; documented data handling procedures and internal privacy policies; formal vendor assessment processes for all third-party processors; and an incident response plan for data security events.
9.3 Data Breach Response. In the event of a personal data breach that poses a real risk of harm to affected players, jilace will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach as required under NPC Circular 16-03. Affected players will be notified promptly where the breach is likely to result in a high risk to their rights and freedoms. Notifications will include the nature of the breach, the categories of data involved, and the remedial actions taken.
9.4 Player Responsibility. While jilace takes extensive measures to protect personal data on its systems, the security of your jilace account is also dependent on maintaining the confidentiality of your login credentials. Players are responsible for: using a strong, unique password; enabling two-factor authentication; not sharing account credentials with third parties; and promptly reporting any suspected unauthorized access to jilace support.
10.1 Retention Principles. jilace retains personal data only for as long as is necessary for the purpose for which it was collected, or as required or permitted by applicable Philippine law. jilace applies the principle of storage limitation, conducting periodic reviews to identify and securely dispose of data that is no longer required.
10.2 Standard Retention Periods. The following retention periods apply to the principal categories of personal data held by jilace:
10.3 Post-Retention Disposal. Upon expiry of the applicable retention period, personal data is securely deleted from jilace systems or irreversibly anonymized such that individual players can no longer be identified from the retained data. Physical documents containing personal data are destroyed using secure methods that prevent reconstruction.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to the personal data jilace holds about you:
How to Exercise Your Rights. To exercise any of the rights described above, contact jilace's Data Privacy Officer at the details provided in Section 16. Please include your registered username, the nature of your request, and any supporting information that will assist jilace in identifying and processing your request. jilace will respond within fifteen (15) business days of receiving a complete request. No fee is charged for data subject rights requests, except where requests are manifestly unfounded or excessive.
12.1 Age Restriction. jilace is strictly prohibited from being used by individuals under the age of twenty-one (21) years. jilace does not knowingly collect or process personal data of persons under the age of 21. The age restriction is enforced through the registration process and KYC verification.
12.2 Discovery of Minor's Data. If jilace discovers that personal data has been collected from an individual who was under 21 at the time of registration, jilace will immediately: (a) permanently close the account; (b) refund any real money balance to the payment source used; (c) delete all personal data associated with the account, except where retention is required by PAGCOR regulations; and (d) take appropriate steps to prevent recurrence.
12.3 Parental Responsibility. Parents and guardians are responsible for ensuring that minor members of their household do not access the jilace Platform using the parent or guardian's account or device. jilace recommends enabling device-level parental controls and maintaining the confidentiality of jilace account credentials within households where minors are present.
13.1 Transfers Outside the Philippines. Certain third-party service providers engaged by jilace — including game software providers and cloud infrastructure operators — may be located outside the Philippines and may process personal data in foreign jurisdictions as part of the services they provide to jilace.
13.2 Safeguards. Where personal data is transferred outside the Philippines, jilace ensures that appropriate safeguards are in place in compliance with RA 10173 and NPC guidelines. These safeguards include: written data processing agreements incorporating standard contractual clauses approved by the NPC; assessment of the recipient country's data protection framework; and technical and organizational security requirements consistent with those applied within the Philippines.
13.3 Minimum Scope. jilace applies the principle of data minimization to all cross-border transfers — only the personal data strictly necessary for the specific service being provided is transferred. Personal data is not transferred to foreign jurisdictions in bulk for purposes unrelated to the operation of the jilace Platform.
14.1 Consent-Based Marketing. jilace sends marketing communications — including promotional offers, bonus notifications, new game announcements, and Platform updates — only to players who have actively opted in to receive such communications at the time of registration or through account settings. Marketing communications are sent via SMS, email, and in-Platform notifications.
14.2 Withdrawing Marketing Consent. Players may withdraw their consent to receive marketing communications at any time through the following methods: (a) adjusting marketing preferences in the jilace account settings page; (b) clicking the "Unsubscribe" link in any marketing email; (c) replying "STOP" to any marketing SMS; or (d) contacting jilace support. Withdrawal of marketing consent is processed within three (3) business days. Withdrawing marketing consent does not affect your ability to receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent regardless of marketing preference.
14.3 Transactional Communications. Certain communications from jilace are transactional in nature and are not subject to marketing opt-out — these include account registration confirmations, OTP messages, deposit and withdrawal confirmations, account security alerts, and regulatory notices. These communications are necessary for the operation of your jilace account and cannot be disabled.
15.1 Right to Amend. jilace reserves the right to update or amend this Privacy Policy at any time to reflect changes in: applicable Philippine privacy law or NPC guidelines; jilace's data processing practices; new services or features introduced on the Platform; or changes in the third-party processors engaged by jilace.
15.2 Notification of Material Changes. For material changes to this Policy — such as changes to the categories of personal data collected, changes to data sharing practices, or changes to data subject rights procedures — jilace will provide notice to registered players via email to the registered address or via in-Platform notification at least seven (7) days prior to the change taking effect. The revised Policy will be published at jilace.org/privacy-policy with the updated effective date clearly displayed.
15.3 Continued Use. Continued use of the jilace Platform following the effective date of any amendment to this Policy constitutes acceptance of the revised Policy. Players who do not agree with any amendment may close their account in accordance with the jilace Terms & Conditions and may request deletion of their personal data subject to applicable retention obligations.
For any questions, concerns, or requests relating to this Privacy Policy or jilace's processing of your personal data, please contact jilace's Data Privacy Officer through the following channels:
jilace will acknowledge receipt of all privacy-related correspondence within two (2) business days and will provide a substantive response within fifteen (15) business days. For complex requests, jilace may extend this period by an additional fifteen (15) business days, provided you are notified of the extension and the reasons for it.
If you believe jilace has handled your personal data in a manner inconsistent with this Policy or with RA 10173, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on filing complaints with the NPC is available on the official NPC website.
This Privacy Policy is effective as of 1 January 2026. It supersedes all previous versions of the jilace Privacy Policy. Questions about previous versions of this Policy may be directed to the Data Privacy Officer at the contact details above.
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